Frequently Asked Questions

How do I buy something?

    • Step 1: Click the “Add to Cart” button on the products you wish to purchase and they will be added to your shopping bag
    • Step 2: Register with Certified Makeup Addict by clicking on the “Account” button on the top right hand corner of the page and clicking on “Sign Up”
      • When you sign up for your Certified Makeup Addict account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
      • While this sign-up step is optional, we highly recommend that you do create an account. Not only will you be able to rate and review products, and avail members-only coupons on future purchases.
    • Step 3: You can then click on your shopping bag in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order.
    • Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Can I buy multiple products in single order?

Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button.

How do I know my order is confirmed?

Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address.

In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

How can I use discount/coupon on my order?

  • When you click on the “place order” button, you are directed to a page where you can redeem any reward points or discount codes.
  • On this page, you can enter the discount code and the respective discount will be applied to your order
  • You can then proceed to checkout and pay the remaining amount using any other form of payment.

What methods of payment are accepted?

Currently, we accept card payment via Stripe(One of the secured payment method)

Why don't you ship to my country?

As of now, we only ship in the USA but if you are looking for bulk orders, you can contact us at

How much is shipping?

Shipping charges are displayed when you make a purchase and if you make a purchase over $100, we take care of your shipping charges.

How long will it take for my items to arrive?

Usually, if the product is in stock, it would take less than two days to ship your product and if the product is not in stock, it might take a maximum or 15 days. We will always update if there are any issues during the delivery.

How do I get a refund?

Refund post shipment might take more than 24-48 hours after receiving the product. If the product is not shipped, we would refund within 24 hours.

How do I return / exchange items?

Certified Makeup Addict offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Support team via email ( within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

What if I change my mind?

You can always contact our active team to let us know about it. We would be there to help you out.

Do you ship outside USA?

Unfortunately, Certified Makeup Addict does not ship outside USA at the moment. However, we are working on starting global delivery as soon as possible, so stay tuned! You can always contact us on bulk deliveries and we will check what we can offer.

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

What payment security do you have?

We offer double layer of security by providing payments via Stripe. Stripe is one of the best payment gateway across the globe.